Your organization negotiates SaaS contracts based on committed service levels — uptime, response time, availability. You're paying for that performance. SLA Sentinel ensures you're actually receiving it, surfaces the financial penalties when you're not, and builds the verified performance record your contracts team needs to negotiate from a position of strength at every renewal.
SaaS vendor contracts routinely carry penalty clauses — credits due when a vendor misses their committed service level. The problem isn't compliance. It's visibility.
No one connects the outage to the contract threshold in time. By the time the window closes, the claim is gone.
Penalty triggers live in PDFs, not dashboards. Nobody is reading them against live service data.
The effort to research a claim exceeds the perceived recovery — so the work never happens.
Across every active vendor, every month — no record, no pattern, and no leverage at renewal.
SLA Sentinel begins with a structured mapping engagement — your contracts team, your network team, and Gemini working together to turn contract language into measurable thresholds. Every step after that runs automatically, building a verified performance record that compounds in value over time.
Your contracts team and network team work with us — with Gemini's help — to translate SLA penalty clauses into measurable thresholds. We identify what your existing monitoring platform already collects and what may need to be configured. The output is a detection ruleset your team owns.
Your existing monitoring platform identifies a service condition — uptime below SLA commitment, response time breach, or error rate trigger. No new monitoring infrastructure required.
A structured event is sent to Google Cloud, validated, normalized with vendor identity, and written to a permanent breach record.
With Gemini's help, the relevant vendor contract is read, the applicable penalty clause is identified, and financial exposure is calculated — including penalty tiers, measurement windows, and exclusion conditions.
Leadership receives a structured breach summary: vendor name, outage duration, SLA threshold breached, financial penalty calculated, and recommended next action.
Every breach event, calculation, and leadership action is permanently logged — available for vendor dispute resolution, audit, compliance reporting, and contract renewal negotiations.
The financial recovery is the entry point. The compounding value is the reason to build it.
Penalty credits go unclaimed not because vendors are compliant — but because nobody is tracking. Even modest recovery rates across a multi-vendor portfolio represent significant recurring value.
When breaches are tracked automatically, service levels improve. The conversation shifts from reactive complaint to documented evidence.
Every breach, calculation, and action is permanently logged. Dispute resolution and compliance reporting become straightforward, not a research project.
Built for one pilot contract. The same architecture extends to every vendor and contract type in your portfolio — without a rebuild.
At renewal, your contracts team walks into the room with a complete performance record — every breach, every duration, every pattern across the contract term. Vendors negotiate differently when the other side has the data. The longer SLA Sentinel runs, the stronger your position becomes.
SLA Sentinel is designed for SLED organizations — universities, state agencies, and municipalities managing complex vendor portfolios with a mandate to recover every dollar they are owed.
You hold the SLA agreements. SLA Sentinel gives you a systematic way to enforce penalty clauses — without a manual tracking process or a dedicated analyst.
Responsible for technical performance commitments. SLA Sentinel turns every breach into a documented, quantified event — shifting vendor conversations from opinion to evidence.
Managing a multi-vendor SaaS environment with limited visibility into actual delivery. SLA Sentinel surfaces what's happening across every vendor, automatically.
Requires a permanent record of vendor reliability events for compliance and risk management. SLA Sentinel logs every breach, calculation, and action — discoverable on demand.
We begin with a single pilot vendor contract — mapping your monitoring environment, scoping the integration, and delivering a fixed-fee feasibility phase before any major commitment.
Map your monitoring environment and one pilot vendor contract. We identify exactly what SLA Sentinel would surface — before any commitment.
Architect the integration and produce a fixed-fee feasibility scope. You know exactly what you are buying before we begin.
Your team builds with our guidance. You own the result — full institutional ownership, no ongoing vendor dependency.
The pattern built for one vendor applies to every additional contract in your portfolio. No rebuild required.
We'll map your monitoring environment against one vendor contract and show you exactly what SLA Sentinel would surface — before any commitment.